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Oct 28

HRIBench: Benchmarking Interaction-Centric Human-Robot Collaboration

Current vision-language-action (VLA) benchmarks primarily evaluate isolated manipulation skills while leaving human-robot interaction structure largely unmodeled. However, real-world collaboration fundamentally requires coordination under shared agency, including intent understanding, temporal synchronization, protocol adherence, and safe interaction in dynamic environments. To address this gap, we introduce HRIBench, a diagnostic benchmark for intent-aware human-robot collaboration based on executable interaction scenarios. HRIBench represents collaborative tasks as structured scenario scripts that explicitly model agent roles, temporal dependencies, coordination constraints, and human behavior distributions. Building on this abstraction, HRIBench defines three representative interaction roles: Instructor, Collaborator, and Intruder, covering intent communication, joint coordination, and robustness under human intervention. The benchmark contains 13 role-conditioned tasks with over 650 evaluation episodes generated from diverse interaction trajectories and scene variations. Beyond binary task success, HRIBench introduces interpretable interaction-centric metrics spanning synchronization, responsiveness, protocol compliance, and safety. We evaluate adapted policies based on GR00T, pi0.5, and ACT under a unified protocol. Results show that current foundation robot policies struggle substantially in collaborative settings despite strong manipulation ability, revealing major limitations in temporal coordination and intent-aware behavior. Fine-tuning on HRIBench consistently improves collaborative performance. In a real-world adaptation study, simulation data generated by HRIBench improves GR00T N1.5's physical-task success rate from 0.10 to 0.43, demonstrating the benchmark's value for advancing interaction-centric robot learning.

  • 6 authors
·
Jul 4

SwitchVLA: Execution-Aware Task Switching for Vision-Language-Action Models

Robots deployed in dynamic environments must be able to not only follow diverse language instructions but flexibly adapt when user intent changes mid-execution. While recent Vision-Language-Action (VLA) models have advanced multi-task learning and instruction following, they typically assume static task intent, failing to respond when new instructions arrive during ongoing execution. This limitation hinders natural and robust interaction in dynamic settings, such as retail or household environments, where real-time intent changes are common. We propose SwitchVLA, a unified, execution-aware framework that enables smooth and reactive task switching without external planners or additional switch-specific data. We model task switching as a behavior modulation problem conditioned on execution state and instruction context. Expert demonstrations are segmented into temporally grounded contact phases, allowing the policy to infer task progress and adjust its behavior accordingly. A multi-behavior conditional policy is then trained to generate flexible action chunks under varying behavior modes through conditioned trajectory modeling. Experiments in both simulation and real-world robotic manipulation demonstrate that SwitchVLA enables robust instruction adherence, fluid task switching, and strong generalization-outperforming prior VLA baselines in both task success rate and interaction naturalness.

  • 10 authors
·
Jun 4, 2025 1

PROWBench: Do Video Models Render What the Program Specifies?

Programmable world models separate executable dynamics from visual generation, offering a promising foundation for next-generation game engines. However, their visual adherence to explicit rules and interactions remains insufficiently evaluated. Existing benchmarks assess visual quality, controllability, and instruction or physical adherence, but rarely test fidelity to fine-grained, program-specified world events. We introduce PROWBench, comprising 170 programmatically constructed episodes and 600 proxy videos covering diverse scenes and interactions. PROWBench logs entity states and timestamped events, including those outside the camera's field of view, as replayable world records, from which it renders synchronized views and proxy representations. This enables generated videos to be checked against the observable consequences of program execution. An extensible framework constructs scenes, controls behaviors, and can render each camera view in different representations, such as coarse 3D, and bounding boxes. The benchmark covers first- and third-person perspectives, with synchronized multi-view observations available for a subset of episodes. Grounded in these records, PROWBench evaluates entity control, long-horizon memory, and, with two VLM-based metrics, Logic-Render Alignment and Interaction Success Rate, adherence to the prescribed timeline and the visual realization of timestamped engine-recorded events.

AlayaLab Alaya Lab
·
Oct 4 2

InteractComp: Evaluating Search Agents With Ambiguous Queries

Language agents have demonstrated remarkable potential in web search and information retrieval. However, these search agents assume user queries are complete and unambiguous, an assumption that diverges from reality where users begin with incomplete queries requiring clarification through interaction. Yet most agents lack interactive mechanisms during the search process, and existing benchmarks cannot assess this capability. To address this gap, we introduce InteractComp, a benchmark designed to evaluate whether search agents can recognize query ambiguity and actively interact to resolve it during search. Following the principle of easy to verify, interact to disambiguate, we construct 210 expert-curated questions across 9 domains through a target-distractor methodology that creates genuine ambiguity resolvable only through interaction. Evaluation of 17 models reveals striking failure: the best model achieves only 13.73% accuracy despite 71.50% with complete context, exposing systematic overconfidence rather than reasoning deficits. Forced interaction produces dramatic gains, demonstrating latent capability current strategies fail to engage. Longitudinal analysis shows interaction capabilities stagnated over 15 months while search performance improved seven-fold, revealing a critical blind spot. This stagnation, coupled with the immediate feedback inherent to search tasks, makes InteractComp a valuable resource for both evaluating and training interaction capabilities in search agents. The code is available at https://github.com/FoundationAgents/InteractComp.

  • 25 authors
·
Oct 28, 2025 2

Eval4Sim: An Evaluation Framework for Persona Simulation

Large Language Model (LLM) personas with explicit specifications of attributes, background, and behavioural tendencies are increasingly used to simulate human conversations for tasks such as user modeling, social reasoning, and behavioural analysis. Ensuring that persona-grounded simulations faithfully reflect human conversational behaviour is therefore critical. However, current evaluation practices largely rely on LLM-as-a-judge approaches, offering limited grounding in observable human behavior and producing opaque scalar scores. We address this gap by proposing Eval4Sim, an evaluation framework that measures how closely simulated conversations align with human conversational patterns across three complementary dimensions. Adherence captures how effectively persona backgrounds are implicitly encoded in generated utterances, assessed via dense retrieval with speaker-aware representations. Consistency evaluates whether a persona maintains a distinguishable identity across conversations, computed through authorship verification. Naturalness reflects whether conversations exhibit human-like flow rather than overly rigid or optimized structure, quantified through distributions derived from dialogue-focused Natural Language Inference. Unlike absolute or optimization-oriented metrics, Eval4Sim uses a human conversational corpus (i.e., PersonaChat) as a reference baseline and penalizes deviations in both directions, distinguishing insufficient persona encoding from over-optimized, unnatural behaviour. Although demonstrated on PersonaChat, the applicability of Eval4Sim extends to any conversational corpus containing speaker-level annotations.

  • 4 authors
·
Mar 3

DuplexSpeechBench-IFEval: Evaluating Implicit Instruction Following in Full-Duplex Voice Agents

Full-duplex voice agents must continuously decide when to listen, backchannel, interrupt, handle speech overlaps, take the floor, and yield. Existing benchmarks largely test these behaviors through explicit turn-management instructions, while deployed agents are often configured through roles or personas from which the appropriate conversational behavior must be inferred. We introduce DuplexSpeechBench-IFEval (DSB-IFEval) for evaluating implicit instruction-following in real-time spoken interaction. (DSB-IFEval) comprises 1,038 test cases spanning eight diverse assistant roles and evaluates five conditioning protocols for instruction-following: default behavior, explicit behavioral instructions, persona-implied behavior, combined persona--rule conditioning, and instruction conflict. We measure real-time floor management using a deterministic Instruction Adherence Score (IAS) and persona-consistent content using LLM-judged Persona Adherence Score (PAS). Across six real-time speech systems, we find architecture-dependent trade-offs. Full duplex models like F-Actor and PersonaPlex are more sensitive to whether conversational behavior is stated explicitly or must be inferred from a persona, with adherence dropping by 9.7% and 4.5%, respectively, under persona-only conditioning. In contrast, GPT-Realtime, MiniCPM-o, and Fun-Audio-Chat strongly adhere to persona-consistent content, but their floor behavior does not adapt across explicit and persona-only instructions and remains constrained on several proactive actions. We further find that even if systems reliably follow conflicting directives to their prescribed persona, they still struggle to override them under safety conflict. These results show that inferring the behavior implied by a role, executing it at the appropriate conversational moment, and resolving competing instructions remain distinct challenges for full-duplex voice agents.

  • 2 authors
·
Sep 2

Lost with a Map: Conversational State and Behavioral Reliability in Language Models

Task-oriented dialogue requires maintaining and updating information across turns, yet language models expose no explicit belief-state object. We study how conversational state is represented, updated, and used inside eight instruction-tuned language models from four families on MultiWOZ and SGD. Structure and values separate: which domains, slots, and requests are active is linearly readable just before the model acts, whereas exact values are far more readable where the user stated them. After a user changes a value, both values remain accessible at their mentions, and causal interventions show that both continue to influence the model's action. In natural closed-loop interaction, query failures separate into cases of weak structural support, incorrect value resolution, and failure to deploy otherwise-supported constraints, with targeted interventions producing systematically different repair behavior across these cases. These findings motivate a state-action controller that starts from the base model action and selectively edits it using structural readouts, without requiring a complete predicted belief state as an intermediate representation. On held-out MultiWOZ interaction across five models, it raises the base model exact-query accuracy from .318 to .621 and task success from .272 to .371 at negligible added cost. Overall, reliable interaction requires not only retaining conversational information, but resolving which available constraints currently apply and ensuring that they govern action.

  • 2 authors
·
Sep 26

Best Friends, Not Forever: Evaluating Long-Horizon Persona Collapse and Behavioral Drift in AI Companions

As AI companions increasingly mediate repeated social interaction, users may rely on a stable role and shared history, yet locally acceptable replies do not ensure that either persists. We study two observable long-horizon failures: 'persona collapse', the loss of a deployed role, boundaries, values, or style, and 'behavioral drift', the gradual or recurrent erosion of those properties. We introduce ANCHOR, a controlled synthetic audit that separately measures persona enactment and trajectory recall. The study contains 2,008 conversations spanning 27 personas, nine interaction schedules, three generated memory settings, and four evaluated models. The Identity Probe combines a sealed 102-item questionnaire with turn-level judgments, while the Trajectory Probe scores 110 calibrated counterfactual questions from 35 conversation banks. Our results show that no evaluated model and configuration reliably preserves either dimensions: trajectory accuracy averages only 44.4%, user-state recall remains near four-option chance, and no tested context condition or memory consistently resolves these failures. Questionnaire retention also varies by model and persona facet, disagrees with turn-level behavior, and is sensitive to evaluator choice. These results indicate that current systems do not yet reliably support long-horizon companion continuity and that audits must distinguish persona enactment, trajectory recall, evaluator provenance, and deployment context rather than collapse them into a single trust or stability score.

  • 5 authors
·
Jul 29

AIMI: Leveraging Future Knowledge and Personalization in Sparse Event Forecasting for Treatment Adherence

Adherence to prescribed treatments is crucial for individuals with chronic conditions to avoid costly or adverse health outcomes. For certain patient groups, intensive lifestyle interventions are vital for enhancing medication adherence. Accurate forecasting of treatment adherence can open pathways to developing an on-demand intervention tool, enabling timely and personalized support. With the increasing popularity of smartphones and wearables, it is now easier than ever to develop and deploy smart activity monitoring systems. However, effective forecasting systems for treatment adherence based on wearable sensors are still not widely available. We close this gap by proposing Adherence Forecasting and Intervention with Machine Intelligence (AIMI). AIMI is a knowledge-guided adherence forecasting system that leverages smartphone sensors and previous medication history to estimate the likelihood of forgetting to take a prescribed medication. A user study was conducted with 27 participants who took daily medications to manage their cardiovascular diseases. We designed and developed CNN and LSTM-based forecasting models with various combinations of input features and found that LSTM models can forecast medication adherence with an accuracy of 0.932 and an F-1 score of 0.936. Moreover, through a series of ablation studies involving convolutional and recurrent neural network architectures, we demonstrate that leveraging known knowledge about future and personalized training enhances the accuracy of medication adherence forecasting. Code available: https://github.com/ab9mamun/AIMI.

  • 3 authors
·
Mar 20, 2025 2

SocialVeil: Probing Social Intelligence of Language Agents under Communication Barriers

Large language models (LLMs) are increasingly evaluated in interactive environments to test their social intelligence. However, existing benchmarks often assume idealized communication between agents, limiting our ability to diagnose whether LLMs can maintain and repair interactions in more realistic, imperfect settings. To close this gap, we present SocialVeil, a social learning environment that can simulate social interaction under cognitive-difference-induced communication barriers. Grounded in a systematic literature review of communication challenges in human interaction, SocialVeil introduces three representative types of such disruption, semantic vagueness, sociocultural mismatch, and emotional interference. We also introduce two barrier-aware evaluation metrics, unresolved confusion and mutual understanding, to evaluate interaction quality under impaired communication. Experiments across 720 scenarios and four frontier LLMs show that barriers consistently impair performance, with mutual understanding reduced by over 45\% on average, and confusion elevated by nearly 50\%. Human evaluations validate the fidelity of these simulated barriers (ICCapprox0.78, Pearson rapprox0.80). We further demonstrate that adaptation strategies (Repair Instruction and Interactive learning) only have a modest effect far from barrier-free performance. This work takes a step toward bringing social interaction environments closer to real-world communication, opening opportunities for exploring the social intelligence of LLM agents.

  • 6 authors
·
Feb 4 10

MonitrLLM: A Community-Centered Evaluation Infrastructure for Large Language Models

Benchmark suites assess model capability on controlled tasks; large-scale conversation corpora capture naturalistic use without user feedback; and in-interface feedback mechanisms record satisfaction without task purpose. Together, they leave a critical gap in LLM evaluation: no existing infrastructure routinely links interaction trajectories to user-defined outcomes. We introduce MonitrLLM, open-source infrastructure for community-centered LLM evaluations that links full conversation transcripts to user-reported task intent and outcome assessments, treating all three as primary evaluative signals rather than optional metadata. To demonstrate the value of this approach, we conducted a two-week feasibility pilot with 26 college students using ChatGPT, collecting 206 evaluation reports with full conversation transcripts. The findings from our pilot demonstrate the value of connecting conversation trajectories with user-reported outcomes. For instance, despite reporting high average satisfaction (4.19/5) with their LLM interactions, participants also experience a substantial 23.1% failure rate on their goal tasks. We also find that multi-turn conversations are reported as failing at 2.5 times the rate of single-turn exchanges, a pattern that reframes extended interaction as a signal of difficulty rather than engagement. We conclude by discussing the value of incorporating direct user feedback with observational data for robust LLM evaluations, and the possibilities for infrastructure that enables this goal.

  • 4 authors
·
Aug 2

Diagnose, Localize, Align: A Full-Stack Framework for Reliable LLM Multi-Agent Systems under Instruction Conflicts

Large Language Model (LLM)-powered multi-agent systems (MAS) have rapidly advanced collaborative reasoning, tool use, and role-specialized coordination in complex tasks. However, reliability-critical deployment remains hindered by a systemic failure mode: hierarchical compliance under instruction conflicts (system-user, peer-peer), where agents misprioritize system-level rules in the presence of competing demands. Moreover, widely used macro-level metrics (e.g., pass@k) obscure these micro-level violations and offer little actionable guidance for remedy. In this work, we present a full-stack, three-stage framework: (1) Diagnose - Contextualized Role Adherence Score (CRAS), a query-wise, context-aware scoring metric that decomposes role adherence into four measurable dimensions; (2) Localize - attention drift analysis revealing that instruction conflicts are resolved by attention heads that are largely concentrated in middle layers; (3) Align - Surgical Alignment of Instruction Layers (SAIL), which installs LoRA only on the localized focal layers and optimizes a token-weighted DPO-style preference objective that credits tokens by their focal attentional contribution. Across standard benchmarks and MAS frameworks, our surgical approach improves instruction hierarchy compliance (e.g., +5.60% with AutoGen on MedQA) without full-model finetuning.

  • 13 authors
·
Sep 27, 2025

SocialPulse: On-Device Detection of Social Interactions in Naturalistic Settings Using Smartwatch Multimodal Sensing

Social interactions are fundamental to well-being, yet automatically detecting them in daily life-particularly using wearables-remains underexplored. Most existing systems are evaluated in controlled settings, focus primarily on in-person interactions, or rely on restrictive assumptions (e.g., requiring multiple speakers within fixed temporal windows), limiting generalizability to real-world use. We present an on-watch interaction detection system designed to capture diverse interactions in naturalistic settings. A core component is a foreground speech detector trained on a public dataset. Evaluated on over 100,000 labeled foreground speech and background sound instances, the detector achieves a balanced accuracy of 85.51%, outperforming prior work by 5.11%. We evaluated the system in a real-world deployment (N=38), with over 900 hours of total smartwatch wear time. The system detected 1,691 interactions, 77.28% were confirmed via participant self-report, with durations ranging from under one minute to over one hour. Among correct detections, 81.45% were in-person, 15.7% virtual, and 1.85% hybrid. Leveraging participant-labeled data, we further developed a multimodal model achieving a balanced accuracy of 90.36% and a sensitivity of 91.17% on 33,698 labeled 15-second windows. These results demonstrate the feasibility of real-world interaction sensing and open the door to adaptive, context-aware systems responding to users' dynamic social environments.

  • 9 authors
·
Feb 25

Accuracy and Satisfaction in Multi-Turn LLM Dialogues for NFR Assessment

LLM-based dialogue assistants have become mainstream tools for software developers, yet current evaluation benchmarks focus exclusively on functional correctness. This leaves a critical gap in assessing the quality and accuracy of these conversations when handling Non-Functional Requirements (NFRs), which are inherently vague, context-dependent, and involve many parts of a program. Evaluating how well these systems support collaborative reasoning about NFRs requires methods that go beyond single-turn accuracy to capture both the correctness of the system's outputs and the quality of the multi-turn interaction. In this paper, we investigate the accuracy and quality of multi-turn conversations between developers and an LLM-based agent in the domain of Health Insurance Portability and Accountability Act (HIPAA) regulatory compliance. We hired 49 programmers to interact with GitHub Copilot to assess 148 HIPAA-derived NFRs against the iTrust codebase, a system designed to comply with HIPAA regulations, across three dimensions: requirement satisfaction level, reasoning, and code localization. We find that developers tend to agree with LLM assessments, but accuracy against expert ground truth is low. We model user satisfaction and find that longer system responses and more information-providing turns negatively affect user satisfaction, whereas proactive interactions positively affect it. Our findings provide insights for designing LLM-based dialogue systems that support NFR assessment.

  • 5 authors
·
Jun 22

The Persona Paradox: Medical Personas as Behavioral Priors in Clinical Language Models

Persona conditioning can be viewed as a behavioral prior for large language models (LLMs) and is often assumed to confer expertise and improve safety in a monotonic manner. However, its effects on high-stakes clinical decision-making remain poorly characterized. We systematically evaluate persona-based control in clinical LLMs, examining how professional roles (e.g., Emergency Department physician, nurse) and interaction styles (bold vs.\ cautious) influence behavior across models and medical tasks. We assess performance on clinical triage and patient-safety tasks using multidimensional evaluations that capture task accuracy, calibration, and safety-relevant risk behavior. We find systematic, context-dependent, and non-monotonic effects: Medical personas improve performance in critical care tasks, yielding gains of up to sim+20% in accuracy and calibration, but degrade performance in primary-care settings by comparable margins. Interaction style modulates risk propensity and sensitivity, but it's highly model-dependent. While aggregated LLM-judge rankings favor medical over non-medical personas in safety-critical cases, we found that human clinicians show moderate agreement on safety compliance (average Cohen's κ= 0.43) but indicate a low confidence in 95.9\% of their responses on reasoning quality. Our work shows that personas function as behavioral priors that introduce context-dependent trade-offs rather than guarantees of safety or expertise. The code is available at https://github.com/rsinghlab/Persona\_Paradox.

Beyond the Assistant Turn: User Turn Generation as a Probe of Interaction Awareness in Language Models

Standard LLM benchmarks evaluate the assistant turn: the model generates a response to an input, a verifier scores correctness, and the analysis ends. This paradigm leaves unmeasured whether the LLM encodes any awareness of what follows the assistant response. We propose user-turn generation as a probe of this gap: given a conversation context of user query and assistant response, we let a model generate under the user role. If the model's weights encode interaction awareness, the generated user turn will be a grounded follow-up that reacts to the preceding context. Through experiments across 11 open-weight LLMs (Qwen3.5, gpt-oss, GLM) and 5 datasets (math reasoning, instruction following, conversation), we show that interaction awareness is decoupled from task accuracy. In particular, within the Qwen3.5 family, GSM8K accuracy scales from 41% (0.8B) to 96.8% (397B-A17B), yet genuine follow-up rates under deterministic generation remain near zero. In contrast, higher temperature sampling reveals interaction awareness is latent with follow up rates reaching 22%. Controlled perturbations validate that the proposed probe measures a real property of the model, and collaboration-oriented post-training on Qwen3.5-2B demonstrates an increase in follow-up rates. Our results show that user-turn generation captures a dimension of LLM behavior, interaction awareness, that is unexplored and invisible with current assistant-only benchmarks.

CUA-SWE: When Computer-Use Agents Meet Visual Software Engineering

Software development requires more than editing code: developers repeatedly run software, interact with its interfaces, visually inspect its behavior, and use these observations to decide what to change next and whether a change works. Existing coding agents and computer-use agents are largely studied in isolation, leaving this integrated development process underexplored. Diagnosing a runtime interaction failure requires agents to connect visual observations with the responsible code, then use the application again to verify the repair. We introduce CUA-SWE, a benchmark, environment, and evaluation pipeline for software engineering with computer use. Beyond studying how GUI feedback supports diagnosis and repair, we ask whether agents can complete software engineering tasks when required specification or operational information is available only through the running application's visual interface. CUA-SWE spans four software engineering domains and requires agents to modify code and configuration, execute commands, interact with running software, and inspect visual feedback within the same task. Each task includes deterministic, task-specific tests that verify whether the resulting software satisfies the requirements and preserves specified behavior. Our evaluation characterizes how frontier agents combine source-level execution with application screenshots and graphical interaction to produce verified software changes. We examine performance across domains and task information requirements, alongside the development behaviors associated with successful repairs. CUA-SWE provides a unified testbed for studying how agents use visual feedback and interaction to guide software engineering, with executable correctness criteria for the resulting software.

Rethinking Psychometric Evaluation of LLMs: When and Why Self-Reports Predict Behavior

Anticipating LLM behavioral tendencies from low-cost psychometric probes is critical for safe deployment, but only if self-reports (SR) reliably predict behavior. Recent work documented substantial SR-behavior dissociation in LLMs, but relied on broad personality traits (Big 5) that predict specific behaviors weakly, even in humans. Furthermore, the isolation of conversational sessions combined with weak context matching left open whether LLMs truly lack coherence or whether the conditions needed to detect such coherence were not met. We contrast Big 5 with the Theory of Planned Behavior (TPB), which measures intention targeted to a specific behavior and predicts human behavior substantially better than broad traits. We run experiments across four behavioral tasks and 11 frontier LLMs, while also varying session context and identity induction. We find that SR-behavior coherence exists but is selective. 1) Within a shared conversation, the Theory of Planned Behavior reaches human-level coherence; Big 5 does not. 2) Across separate conversations, coherence survives only for behaviors anchored outside the immediate prompt, such as implicit bias shaped by training, and collapses when behavior is strongly primed by context, as with sycophancy. 3) Persona prompting makes self-reports more consistent across conversations, but does not bring behavior into alignment. These findings suggest that coarse personality frameworks, such as Big 5 may not be the best tools for testing deployment behavior. More task- and behavior-specific instruments are needed, and even these must be evaluated across tasks and contexts.

  • 8 authors
·
Jun 9 3

UI2App: Benchmarking Visual Interaction Inference in Executable Web Application Generation

Large language models (LLMs) have demonstrated growing competence in web page generation. However, existing text-driven approaches rely on complex prompts that impose substantial demands on users and offer limited expressivity for page layout and cross-page visual coherence. Image-driven paradigms, which take UI screenshots as input, align more closely with real development workflows. However, current benchmarks focus primarily on visual fidelity and lack a systematic evaluation of the interaction capabilities in generated artifacts. To address this gap, we introduce UI2App, the first benchmark targeting interaction inference, the ability to recover application behavior from screenshots alone, without any textual or behavioral guidance. UI2App comprises 327 screenshots grouped into 45 state-coherent screenshot sets for runnable multi-route web applications. We design an end-to-end pipeline that evaluates each artifact along four dimensions: executability, navigation reachability, visual fidelity, and interaction inference. The interaction metric (IIS) assesses inferred interactions by functional correctness and state-management complexity, crediting any valid implementation rather than matching a single reference. Experiments on six frontier vision-language models reveal a marked capability mismatch between visual reconstruction and interaction realization: the visual-fidelity leader scores only 7.5 on IIS, ranking fourth and trailing the IIS leader by 5.2x. High-complexity interactions such as cross-page state remain a pervasive bottleneck, with half of the evaluated models scoring exactly zero on this dimension. Overall, the results indicate that inferring complete interaction behavior from static screenshots remains a key challenge for models.

  • 8 authors
·
Jul 6 2

Naturalistic measure of social norms alignment

Social norms reflect shared expectations on acceptable behavior. Measuring social norms alignment remains challenging, with existing approaches typically relying on artificial closed-form evaluations such as multiple-choice questionnaires or measuring agreement with predefined statements. In the context of this work, social norms alignment refers to measuring an agreement between solutions with respect to the social problem or dilemma. We propose a framework for measuring social norm alignment in naturalistic, free-form settings through solution matching. The framework enables us to measure alignment between any two dilemma responses e.g., LLMs to a human, LLMs to LLMs, or human to human. We introduce two metrics: stated and explicit agreement accuracy, and construct a dataset of 3k non-trivial social dilemmas in Danish. All dilemmas are assigned reference solutions derived from three panelists, who serve as culturally grounded judges. We evaluate the agreement of several LLMs and human responses in an interaction setup that resembles natural user-model conversations. Our results show that the proposed metrics produce consistent model rankings and reveal variation in agreement across different types of dilemmas, with higher agreement observed for topics such as neighbor conflicts and shared living situations. Overall, our work introduces a dataset and evaluation framework for studying culturally grounded social reasoning in naturalistic open-ended conversations.

  • 5 authors
·
May 21 1

Why Bother Me Again? Benchmarking Personal Agent Memory for Interaction Preferences

Personal intelligence systems are taking on increasingly complex everyday tasks, yet repeated questions, unnecessary confirmations, and unwanted outreach can turn capable assistance into interaction burden. Reducing this burden requires agents to remember how users want to be assisted. However, existing memory benchmarks focus on factual recall and personalized answers and rarely test how agents learn and act on interaction preferences. We introduce MemPABench, an interactive environment for on-policy evaluation of memory in personal agents. MemPABench poses long-horizon tasks requiring agents to decide when to clarify, confirm, or act autonomously. Four grounded simulated users hold 14 preferences across work and personal contexts. Their feedback spans 99 sessions over four months, with five event-driven changes per user testing memory updates. We evaluate preference selection, delivered behavior, and sensitivity to context and preference change. Evaluating four memory systems across four LLM backbones, we find that current memory brings limited gains in preference selection. Retrieval-based systems (i.e. Mem0, MemOS, simple RAG) do not outperform No Memory, while File-based memory improves accuracy but applies preferences beyond relevant contexts. Our analysis shows that current memory struggles to retrieve interaction preferences and adapt to preference changes. Even with the correct preference available, overriding the agent's default interaction habits remains challenging. The environment and dataset are available at https://mempabench.com.

  • 4 authors
·
Oct 20

PACT: Can Enterprise AI Assistants Be Trusted Under Pressure?

As corporate AI adoption continues to grow, enterprise-grade LLM agents are being deployed into sensitive contexts such as hiring, healthcare, and finance. In these contexts, compliance with rules specified in an agent's system context is a first-order legal concern. Currently, no evaluation framework systematically measures which LLM models tend to violate compliance rules, especially under pressure from a persistent user, a hurried manager, or circumstances where violation is convenient or attractive. We introduce PACT (Pressure-Applied Compliance Testing), a benchmark for rule-following under pressure in AI agents assisting employees in daily tasks across twelve regulated enterprise domains and forty-eight scenarios, each set in a realistic multi-turn conversation. Each benchmark item pairs a standing rule against a rule-violating shortcut, and applies a battery of pressures across different wordings and system-prompt modes. We construct PACT component by component under strict LLM-as-judge auditing to ensure samples are unambiguous, ungameable, and realistic enough to avoid eliciting evaluation-aware behavior. We use PACT to profile LLM compliance across six complementary metrics that create a holistic picture of an AI assistant's robustness under pressure and throughout multi-turn conversations, its transparency, and ability to correctly discern where a rule applies. We aggregate this profile into PACTScore, a reliability-weighted compliance rate over all items and modes. Our results across 22 common LLM models spanning multiple providers and sizes show substantial variability in compliance across models and metric dimensions. Even the strongest assistants mis-apply a rule on 6 to 10% of items, and ordinary user pressure raises the violation rate by 65% on average. PACT highlights compliance risks in LLM assistants, motivating guardrails and careful model selection.

Trajectory2Gym: Decision-Grounded Compositional Interaction Synthesis for Tool-Use Agents

Successful tool-use trajectories are not necessarily useful supervision. Even successful interactions may underrepresent multi-step dependencies or contain actions that are unjustified by the information visible to the agent at decision time. We identify two coupled requirements for effective trajectory supervision: compositional coverage, so that important observation-action dependencies are represented, and decision grounding, so that each supervised action is supported by the learner-visible interaction history. We introduce Trajectory2Gym, which constructs executable interactions around under-supported compositional structures and derives supervision only from grounded decisions in their realized executions. Structural-support selection allocates the resulting experience, while parent-normalized supervised fine-tuning preserves the semantic interaction as the unit of training weight. This reframes trajectory generation as the deliberate construction of learnable interaction experience, rather than the collection of successful trajectories. Across five Qwen3 scales, Trajectory2Gym improves Tau1, Tau2, and BFCL at every tested scale, increasing the equal-weight three-benchmark mean by 16.9-29.8 percentage points. The gains are strongest in stateful and multi-turn interaction, where later decisions depend on earlier observations and feedback. Our results suggest that scaling tool-use agents depends not only on collecting more successful trajectories, but on constructing interactions whose dependencies are represented and whose decisions are learnable from the agent's visible history.

AffAdapt: AFFect-driven ADAPTive AI Personas for Seamless Conversations

AI-generated personas are being increasingly used for support, training and simulations. While generative AI models possess abilities to generate affect-aware responses, their embodiment into visual personas is an active area of investigation. Naturalistic exchanges require understanding of the conversational partners' turn completions, whether the agent should respond or keep listening and rely on non-verbal cues aligned with one's emotional states. Seamless human-AI conversation in a multimodal setting requires all modalities being generated to act in coordination. We present AffAdapt, a seamless interaction design framework for AI-personas, which coordinates streaming speech recognition, proactive turn-management, persona-grounded response generation, a persistent emotional state, and synchronized embodied output into a single interaction loop. We demonstrate the architecture in the context of practicing sensitive, high-stakes conversations, and report an initial case study showing fluid turn management and adaptive, persona-consistent behavior, alongside open challenges in interruption handling, open-ended dialogue, and multimodal affective alignment. AffAdapt's interaction loop is a generalizable pattern for coordinating timing, identity, and affect in real-time AI personas - applicable to training, coaching, education, and simulation contexts wherever believable, responsive interaction matters.

  • 7 authors
·
Aug 23

Learning Dynamics of Continual Learning: A Unified View of Data Attribution, Forgetting, and Plasticity Loss

Modern language models are likely to be updated throughout their lifetime rather than trained once and frozen. Each update therefore participates in a recurring cycle: decide which experience to learn from, understand what that update changes, and remain capable of learning from what comes next. We show that these challenges are governed by the same evolving update--behavior interaction. We derive a token- and layer-wise decomposition of how learning from one token changes another prediction. By separating the softmax force, shared readout geometry, and residual connections, it exposes two interaction channels and yields a forward-computable approximation. Following this interaction through time reveals a unified picture of continual adaptation. Positive interaction identifies useful experience; negative interaction produces either concentrated collision or accumulated erosion; over longer horizons, updates reshape the shared geometry mediating future learning signals, reducing their transmission. These predictions lead to effective data selection, mechanism-specific controls for interference, and a readout-based diagnostic of future learnability whose degradation predicts the benefit of restoring the readout. Across models and training regimes, the same local interaction thus explains both what an update changes now and how learning today changes what can be learned tomorrow. This view connects data attribution, forgetting, and plasticity loss as distinct regimes of the same evolving learning dynamics.

  • 5 authors
·
Sep 26 2

Towards Understanding and Measuring COGNITIVE ATROPHY in LLM Behaviour

Recent incidents involving LLMs used for mental-health support reveal a critical evaluation gap: surface-level safety scores do not capture how models behave across realistic, emotionally sensitive interactions over time. Existing benchmarks measure knowledge, safety, or static response quality, but miss whether LLM interactions help users keep reflecting, coping, and making decisions themselves. We formalize this missing dimension as COGNITIVE ATROPHY, a process-level behavioural measure in AI-mediated mental-health support distinct from safety and helpfulness. To measure it, we introduce COGNITIVE ATROPHY BENCH, a clinically grounded benchmark built from 1,576 fully human-generated counseling conversations, 15,680 turns, and 42,230 responses from five LLMs. Three clinical and neuropsychology experts developed a 20-attribute schema spanning user context, response behaviour, and global risk flags; six trained clinical reviewers applied it with span-grounded evidence, producing 5,324 reviewer judgments. We further introduce the User-Input Risk Index (UIRI), the Cognitive Atrophy Risk Index (ARI), and trajectory summaries. Across five LLMs, models show a consistent moderate-to-high level of atrophy-aligned behaviour across single and multi-turn settings. While models generally respond to overt safety cues, they adapt less reliably when users seek solutions or decisions. The dominant recurring patterns are directive advice, problem-solving, recommendation responses, topic shifts, and forms of validation that may reinforce dependence rather than reflection. Our work makes COGNITIVE ATROPHY measurable and provides a foundation for auditing model behaviour in sensitive LLM conversations.

  • 8 authors
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Jun 15

Pluralistic Behavior Suite: Stress-Testing Multi-Turn Adherence to Custom Behavioral Policies

Large language models (LLMs) are typically aligned to a universal set of safety and usage principles intended for broad public acceptability. Yet, real-world applications of LLMs often take place within organizational ecosystems shaped by distinctive corporate policies, regulatory requirements, use cases, brand guidelines, and ethical commitments. This reality highlights the need for rigorous and comprehensive evaluation of LLMs with pluralistic alignment goals, an alignment paradigm that emphasizes adaptability to diverse user values and needs. In this work, we present PLURALISTIC BEHAVIOR SUITE (PBSUITE), a dynamic evaluation suite designed to systematically assess LLMs' capacity to adhere to pluralistic alignment specifications in multi-turn, interactive conversations. PBSUITE consists of (1) a diverse dataset of 300 realistic LLM behavioral policies, grounded in 30 industries; and (2) a dynamic evaluation framework for stress-testing model compliance with custom behavioral specifications under adversarial conditions. Using PBSUITE, We find that leading open- and closed-source LLMs maintain robust adherence to behavioral policies in single-turn settings (less than 4% failure rates), but their compliance weakens substantially in multi-turn adversarial interactions (up to 84% failure rates). These findings highlight that existing model alignment and safety moderation methods fall short in coherently enforcing pluralistic behavioral policies in real-world LLM interactions. Our work contributes both the dataset and analytical framework to support future research toward robust and context-aware pluralistic alignment techniques.

  • 5 authors
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Nov 6, 2025

BIRD-INTERACT: Re-imagining Text-to-SQL Evaluation for Large Language Models via Lens of Dynamic Interactions

Large language models (LLMs) have demonstrated remarkable performance on single-turn text-to-SQL tasks, but real-world database applications predominantly require multi-turn interactions to handle ambiguous queries, execution errors, and evolving user requirements. Existing multi-turn benchmarks fall short by treating conversation histories as static context or limiting evaluation to read-only operations, failing to reflect production-grade database assistant challenges. We introduce BIRD-INTERACT, a benchmark that restores this realism through: (1) a comprehensive interaction environment coupling each database with a hierarchical knowledge base, metadata files, and a function-driven user simulator, enabling models to solicit clarifications, retrieve knowledge, and recover from errors without human supervision; (2) two evaluation settings consisting of a pre-defined conversational protocol (c-Interact) and an open-ended agentic setting (a-Interact) where models autonomously decide when to query the user simulator or explore the environment; (3) a challenging task suite covering the full CRUD spectrum for business-intelligence and operational use cases, guarded by executable test cases. Each task features ambiguous and follow-up sub-tasks requiring dynamic interaction. The suite comprises BIRD-INTERACT-FULL (600 tasks, up to 11,796 interactions) for comprehensive performance assessment, and BIRD-INTERACT-LITE (300 tasks with simplified databases) for detailed behavioral analysis and rapid method development. Our empirical results highlight BIRD-INTERACT's difficulty: GPT-5 completes only 8.67% of tasks in c-Interact and 17.00% in a-Interact. Analysis via memory grafting and Interaction Test-time Scaling validates the importance of effective interaction for complex, dynamic text-to-SQL tasks.

birdsql The BIRD Team
·
Oct 6, 2025 2

Invalidation Contracts for Cross-Episode Agent Memory

LLM agents that cache recovery suggestions from API errors can skip re-derivation in later episodes, spending fewer tokens and fewer model calls on constraints they have already learned. Server-side data drift turns those cached fixes into silent failures, and the usual remedy, re-deriving on every episode, gives the savings back. We introduce invalidation contracts, a protocol layer that attaches version stamps and cacheability hints to every recovery suggestion so the client can evict stale entries without trial and error, and keep the rest. The contract decomposes realized savings into two independent factors: validity, the fraction of cached suggestions that remain correct after a drift event, and compliance, the fraction the planner applies on the first attempt. Validity depends only on the protocol and is vendor-independent. Compliance depends on the planner model: identical wire bytes yield 100% first-try compliance on Claude Haiku 4.5 and 11% or below on Claude Sonnet 5, which exhibits input-schema conservatism, refusing fixes that add fields the original request did not contain. We evaluate across seven models, three serving paths, two domains, and approximately 9,400 episodes. Row-level invalidation raises compliance by 0 to 66.7 percentage points across the seven models, 55.6 to 66.7 on three, and recovers 29-33% of baseline token cost on four of seven models, while table-level invalidation destroys co-located entries and drops post-drift first-try rates to 0% on five of seven. Eviction precision is 1.00 at row granularity on every model under the row-level oracle of Section 4.1. The contract adds 15% to response payload. Version-stamp validity is deterministic by construction and produced identical results across every model and serving path, with zero contract failures in the entire evaluation.

  • 2 authors
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Aug 30

Getting Better at Working With You: Compiling User Corrections into Runtime Enforcement for Coding Agents

Interactive LLM agents are becoming part of daily work, but they do not reliably become easier to work with over time: a correction remembered in one session may still be violated in the next. We study this gap between preference access and preference compliance. In tasks derived from anonymized real-user friction cases, Mem0 memory still leaves 57.5% of applicable preference checks violated. We introduce Test-time Rule Acquisition and Compiled Enforcement (TRACE), a drop-in skill-layer pipeline for coding-agent runtimes that mines user corrections, rewrites them as atomic rules, and compiles them into runtime checks that must pass before an agent completes future tasks. Unlike runtime checks written ahead of time by developers, TRACE skills come from the user's own chat corrections. We evaluate TRACE with simulated user-in-the-loop experiments on ClawArena coding-agent tasks and MemoryArena-derived memory-intensive tasks. On ClawArena, TRACE reduces held-out preference violation from 100.0% to 37.6% on in-distribution tasks and from 100.0% to 2.0% on out-of-distribution tasks. On MemoryArena-derived tasks, TRACE reduces in-distribution violation from 100.0% to 60.5% while matching or exceeding the strongest memory baseline on task pass. These results suggest that compiling corrections into runtime enforcement can address a repeated-friction failure mode that memory alone does not reliably solve, reducing the need for users to restate the same correction across future sessions. Experiment code is available at https://github.com/YujunZhou/TRACE_exp, and the deployable skill is available at https://github.com/YujunZhou/tellonce.

  • 11 authors
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Jun 10 3

Aligning Language Models from User Interactions

Multi-turn user interactions are among the most abundant data produced by language models, yet we lack effective methods to learn from them. While typically discarded, these interactions often contain useful information: follow-up user messages may indicate that a response was incorrect, failed to follow an instruction, or did not align with the user's preferences. Importantly, language models are already able to make use of this information in context. After observing a user's follow-up, the same model is often able to revise its behavior. We leverage this ability to propose a principled and scalable method for learning directly from user interactions through self-distillation. By conditioning the model on the user's follow-up message and comparing the resulting token distribution with the original policy, we obtain a target for updating the policy that captures how the model's behavior changes in hindsight. We then distill this hindsight distribution back into the current policy. Remarkably, we show that training on real-world user conversations from WildChat improves language models across standard alignment and instruction-following benchmarks, without regressing other capabilities. The same mechanism enables personalization, allowing models to continually adapt to individual users through interaction without explicit feedback. Our results demonstrate that raw user interactions that arise naturally during deployment enable alignment, personalization, and continual adaptation.

Learning to Memorize Entailment and Discourse Relations for Persona-Consistent Dialogues

Maintaining engagement and consistency is particularly important in dialogue systems. Existing works have improved the performance of dialogue systems by intentionally learning interlocutor personas with sophisticated network structures. One issue with this approach is that it requires more personal corpora with annotations. Additionally, these models typically perform the next utterance prediction to generate a response but neglect the discourse coherence in the entire conversation. To address these issues, this study proposes a method of learning to memorize entailment and discourse relations for persona-consistent dialogue tasks. Entailment text pairs in natural language inference dataset were applied to learn latent entailment relations as external memories by premise-to-hypothesis generation task. Furthermore, an internal memory with a similar architecture was applied to the discourse information in the dialogue. Placing orthogonality restrictions on these two memory spaces ensures that the latent entailment relations remain dialogue-independent. Both memories collaborate to obtain entailment and discourse representation for the generation, allowing a deeper understanding of both consistency and coherence. Experiments on two large public datasets, PersonaChat and DSTC7-AVSD, demonstrated the effectiveness of the proposed method. Both automatic and human evaluations indicate that the proposed model outperforms several strong baselines in terms of both persona consistency and response coherence. Our source code is available at https://github.com/Chenrj233/LMEDR.

  • 4 authors
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Jan 12, 2023 1

Left, Right, and Gender: Exploring Interaction Traces to Mitigate Human Biases

Human biases impact the way people analyze data and make decisions. Recent work has shown that some visualization designs can better support cognitive processes and mitigate cognitive biases (i.e., errors that occur due to the use of mental "shortcuts"). In this work, we explore how visualizing a user's interaction history (i.e., which data points and attributes a user has interacted with) can be used to mitigate potential biases that drive decision making by promoting conscious reflection of one's analysis process. Given an interactive scatterplot-based visualization tool, we showed interaction history in real-time while exploring data (by coloring points in the scatterplot that the user has interacted with), and in a summative format after a decision has been made (by comparing the distribution of user interactions to the underlying distribution of the data). We conducted a series of in-lab experiments and a crowd-sourced experiment to evaluate the effectiveness of interaction history interventions toward mitigating bias. We contextualized this work in a political scenario in which participants were instructed to choose a committee of 10 fictitious politicians to review a recent bill passed in the U.S. state of Georgia banning abortion after 6 weeks, where things like gender bias or political party bias may drive one's analysis process. We demonstrate the generalizability of this approach by evaluating a second decision making scenario related to movies. Our results are inconclusive for the effectiveness of interaction history (henceforth referred to as interaction traces) toward mitigating biased decision making. However, we find some mixed support that interaction traces, particularly in a summative format, can increase awareness of potential unconscious biases.

  • 5 authors
·
Aug 7, 2021

Ambig-SWE: Interactive Agents to Overcome Underspecificity in Software Engineering

AI agents are increasingly being deployed to automate tasks, often based on underspecified user instructions. Making unwarranted assumptions to compensate for the missing information and failing to ask clarifying questions can lead to suboptimal outcomes, safety risks due to tool misuse, and wasted computational resources. In this work, we study the ability of LLM agents to handle underspecified instructions in interactive code generation settings by evaluating proprietary and open-weight models on their performance across three key steps: (a) detecting underspecificity, (b) asking targeted clarification questions, and (c) leveraging the interaction to improve performance in underspecified scenarios. We introduce Ambig-SWE, an underspecified variant of SWE-Bench Verified, specifically designed to evaluate agent behavior under ambiguity and interaction. Our findings reveal that models struggle to distinguish between well-specified and underspecified instructions. However, when models interact for underspecified inputs, they effectively obtain vital information from the user leading to significant improvements in performance, up to 74% over the non-interactive settings, underscoring the value of effective interaction. Our study highlights critical gaps in how current state-of-the-art models handle missing information in complex software engineering tasks and structures the evaluation into distinct steps to enable targeted improvements.

  • 5 authors
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Feb 20

Interaction Protocol Shapes Moral Judgment in Multi-Agent Debate

As large language models (LLMs) are increasingly deployed in sensitive everyday contexts -- offering personal advice, mental health support, and moral guidance -- understanding their behavior in navigating complex moral reasoning is essential. Most evaluations study this sociotechnical alignment through single-turn prompts, but it is unclear if these findings extend to multi-turn settings, and even less clear how they depend on the interaction protocols used to coordinate agentic systems. We address this gap using LLM debate to examine deliberative dynamics and value alignment in multi-turn settings by prompting subsets of three models (GPT-4.1, Claude 3.7 Sonnet, and Gemini 2.0 Flash) to collectively assign blame in 1,000 everyday dilemmas from Reddit's ``Am I the Asshole'' community. To test order effects and assess verdict revision, we use both synchronous (parallel responses) and round-robin (sequential responses) deliberation structures, mirroring how multi-agent systems are increasingly orchestrated in practice. Our findings show striking behavioral differences. In the synchronous setting, GPT-4.1 showed strong inertia (0.6-3.1\% revision rates) while Claude 3.7 Sonnet and Gemini 2.0 Flash were far more flexible (28-41\% revision rates). Value patterns also diverged: GPT-4.1 emphasized personal autonomy and direct communication (relative to its deliberation partners), while Claude 3.7 Sonnet and Gemini 2.0 Flash prioritized empathetic dialogue. We further find that deliberation format had a strong impact on model behavior: GPT-4.1 and Gemini 2.0 Flash stood out as highly conforming relative to Claude 3.7 Sonnet, with their verdict behavior strongly shaped by order effects. We provide additional results on open-source models (DeepSeek-V3.2 and Llama 3.1).

  • 2 authors
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Jul 13

ASPI: Seeking Ambiguity Clarification Amplifies Prompt Injection Vulnerability in LLM Agents

Clarification-seeking behavior is widely regarded as a desirable property of LLM agents, enabling them to resolve ambiguity before acting on underspecified tasks. However, the security implications of this interaction pattern remain unexplored. We investigate whether the transition from standard execution to a clarification-seeking state increases an agent's susceptibility to prompt injection attacks. We introduce ASPI (Ambiguous-State Prompt Injection), a benchmark of 728 task-attack scenarios that isolates clarification as a distinct agent state and measures how this state transition affects vulnerability under controlled conditions. Each benchmark instance is evaluated under matched execution and clarification settings: in the execution setting, the agent acts on a fully specified instruction and encounters adversarial content only through tool-returned data; in the clarification setting, the agent must first request and incorporate additional user input before acting. We evaluate ten frontier LLMs and find that clarification-seeking consistently and substantially amplifies vulnerability. For instance, attack success rises from 1.8% to 34.0% for o3 and from 2.2% to 35.7% for Gemini-3-Flash. A decomposition analysis reveals that this gap reflects both a state-dependent shift in how models process incoming content and a channel-specific effect arising from the agent-solicited clarification interface. These findings demonstrate that standard execution-time security evaluation systematically underestimates the attack surface of interactive agents, and that robustness under fully specified tasks does not translate to robustness under ambiguity. For reproducibility, our data and source code are available at https://github.com/scaleapi/aspi.

  • 6 authors
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May 16

SWE-INTERACT: Reimagining SWE Benchmarks as User-Driven Long-Horizon Coding Sessions

We introduce SWE-Interact, a new testbed for evaluating coding agents on multi-turn, interactive, user-driven software engineering tasks. Existing frontier SWE benchmarks typically provide complete requirements upfront and evaluate agents on autonomous implementation. In contrast, SWE-Interact places agents in a realistic developer workflow: a carefully designed user simulator starts with vague or incomplete instructions, progressively reveals requirements, inspects the agent's workspace, and provides targeted feedback, revisions, and new constraints until the full task goal has been handed off. Grounded in large-scale studies of real coding-agent interactions, this setup tests whether agents can discover user intent, adapt to evolving requirements, and build on their own prior work. Across a suite of frontier and open-weight models, we find that strong performance on single-turn SWE tasks does not reliably transfer to multi-turn, user-driven workflows: the best-performing models solve roughly 50% of single-turn baseline tasks but only 25% of the corresponding SWE-Interact tasks. The strongest models in our evaluation, including Opus 4.8 and GPT 5.5, start strong even in the face of vague initial instructions, persevere until all the requirements are surfaced by the user, integrate them better and write clean code. However, they still suffer from over-agentic coding, forgetting requirements and technical mistakes. Weaker models start poorly under ambiguity, give up early, forget or ignore instructions and rework their code more. Overall, SWE-Interact measures an orthogonal, real-world capability axis for frontier model development: interactive goal discovery and iterative refinement with a user in the loop.

ScaleAI Scale AI
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Jun 28 2

Exploring the cloud of feature interaction scores in a Rashomon set

Interactions among features are central to understanding the behavior of machine learning models. Recent research has made significant strides in detecting and quantifying feature interactions in single predictive models. However, we argue that the feature interactions extracted from a single pre-specified model may not be trustworthy since: a well-trained predictive model may not preserve the true feature interactions and there exist multiple well-performing predictive models that differ in feature interaction strengths. Thus, we recommend exploring feature interaction strengths in a model class of approximately equally accurate predictive models. In this work, we introduce the feature interaction score (FIS) in the context of a Rashomon set, representing a collection of models that achieve similar accuracy on a given task. We propose a general and practical algorithm to calculate the FIS in the model class. We demonstrate the properties of the FIS via synthetic data and draw connections to other areas of statistics. Additionally, we introduce a Halo plot for visualizing the feature interaction variance in high-dimensional space and a swarm plot for analyzing FIS in a Rashomon set. Experiments with recidivism prediction and image classification illustrate how feature interactions can vary dramatically in importance for similarly accurate predictive models. Our results suggest that the proposed FIS can provide valuable insights into the nature of feature interactions in machine learning models.

  • 4 authors
·
May 17, 2023

Trust and Reliance on AI in Education: AI Literacy and Need for Cognition as Moderators

As generative AI systems are integrated into educational settings, students often encounter AI-generated output while working through learning tasks, either by requesting help or through integrated tools. Trust in AI can influence how students interpret and use that output, including whether they evaluate it critically or exhibit overreliance. We investigate how students' trust relates to their appropriate reliance on an AI assistant during programming problem-solving tasks, and whether this relationship differs by learner characteristics. With 432 undergraduate participants, students' completed Python output-prediction problems while receiving recommendations and explanations from an AI chatbot, including accurate and intentionally misleading suggestions. We operationalize reliance behaviorally as the extent to which students' responses reflected appropriate use of the AI assistant's suggestions, accepting them when they were correct and rejecting them when they were incorrect. Pre- and post-task surveys assessed trust in the assistant, AI literacy, need for cognition, programming self-efficacy, and programming literacy. Results showed a non-linear relationship in which higher trust was associated with lower appropriate reliance, suggesting weaker discrimination between correct and incorrect recommendations. This relationship was significantly moderated by students' AI literacy and need for cognition. These findings highlight the need for future work on instructional and system supports that encourage more reflective evaluation of AI assistance during problem-solving.

  • 3 authors
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Jun 7

Computational Foundations for Strategic Coopetition: Formalizing Sequential Interaction and Reciprocity

Strategic coopetition in multi-stakeholder systems requires understanding how cooperation persists through time without binding contracts. This technical report extends computational foundations for strategic coopetition to sequential interaction dynamics, bridging conceptual modeling (i* framework) with game-theoretic reciprocity analysis. We develop: (1) bounded reciprocity response functions mapping partner deviations to finite conditional responses, (2) memory-windowed history tracking capturing cognitive limitations over k recent periods, (3) structural reciprocity sensitivity derived from interdependence matrices where behavioral responses are amplified by structural dependencies, and (4) trust-gated reciprocity where trust modulates reciprocity responses. The framework applies to both human stakeholder interactions and multi-agent computational systems. Comprehensive validation across 15,625 parameter configurations demonstrates robust reciprocity effects, with all six behavioral targets exceeding thresholds: cooperation emergence (97.5%), defection punishment (100%), forgiveness dynamics (87.9%), asymmetric differentiation (100%), trust-reciprocity interaction (100%), and bounded responses (100%). Empirical validation using the Apple iOS App Store ecosystem (2008-2024) achieves 43/51 applicable points (84.3%), reproducing documented cooperation patterns across five ecosystem phases. Statistical significance confirmed at p < 0.001 with Cohen's d = 1.57. This report concludes the Foundations Series (TR-1 through TR-4) adopting uniaxial treatment where agents choose cooperation levels along a single continuum. Companion work on interdependence (arXiv:2510.18802), trust (arXiv:2510.24909), and collective action (arXiv:2601.16237) has been prepublished. Extensions Series (TR-5 through TR-8) introduces biaxial treatment where cooperation and competition are independent dimensions.

  • 2 authors
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Mar 28

Interaction-as-a-Judge

Coding agents are tasked with producing sophisticated interactive applications such as websites, desktop applications, and games. While humans assess these applications interactively, current automated LLM evaluations primarily focus on code analysis and unit tests. This mismatch can cause LLM judges to miss failures that are immediately apparent to human users. We study Interaction-as-a-Judge, an evaluation paradigm where computer-use agents (CUAs) directly interact with an application. We demonstrate that Interaction-as-a-Judge can improve both evaluation and generation of interactive applications. To this end, we collect and release two complementary datasets: 6,858 pairs of applications with human preferences and corresponding agent traces, and 222 applications with human-verified requirement labels. Relative to standard non-interactive approaches, we find that Interaction-as-a-Judge improves evaluation in terms of predicting human preferences (65.6% to 69.1%) and requirement verification (77.0% to 81.6%). We also observe scaling benefits: across both preference alignment and requirement verification, higher-quality interactions improve performance. Finally, through both inference- and training-time experiments, we demonstrate that Interaction-as-a-Judge can also improve the quality of generated artifacts. At inference time, Interaction-as-a-Judge repairs 75.5% of broken requirements within five attempts, compared to 55.4% for code-only self-feedback. At training time, using Interaction-as-a-Judge as a reward signal improves win-rate over the base model by 6.7pp while reducing both generated code length by 35.7% and build failure rates by 7.2pp compared to a code-only reward signal.

  • 9 authors
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Oct 13

Multimodal Learning Without Labeled Multimodal Data: Guarantees and Applications

In many machine learning systems that jointly learn from multiple modalities, a core research question is to understand the nature of multimodal interactions: the emergence of new task-relevant information during learning from both modalities that was not present in either alone. We study this challenge of interaction quantification in a semi-supervised setting with only labeled unimodal data and naturally co-occurring multimodal data (e.g., unlabeled images and captions, video and corresponding audio) but when labeling them is time-consuming. Using a precise information-theoretic definition of interactions, our key contributions are the derivations of lower and upper bounds to quantify the amount of multimodal interactions in this semi-supervised setting. We propose two lower bounds based on the amount of shared information between modalities and the disagreement between separately trained unimodal classifiers, and derive an upper bound through connections to approximate algorithms for min-entropy couplings. We validate these estimated bounds and show how they accurately track true interactions. Finally, two semi-supervised multimodal applications are explored based on these theoretical results: (1) analyzing the relationship between multimodal performance and estimated interactions, and (2) self-supervised learning that embraces disagreement between modalities beyond agreement as is typically done.

  • 9 authors
·
Jun 7, 2023

Persistent Semantic Entities in Tool-Augmented LLM Systems

Tool-augmented LLM agents can harbor implicit state that persists across sessions, activates through events, and propagates across agent boundaries---largely invisible to standard debugging. We formalize this as Persistent Semantic Entities (PSEs): constructs defined by name binding, event triggering, and cross-boundary propagation, and evaluate them across 24 models from 11 families (1.5B--1T parameters). First, every tested model is susceptible (20--100% on the 20-model susceptibility panel), with name binding as the necessary and dominant mechanism: without it, contamination is 0%. Second, persistence depends on contamination type rather than scale or deployment: preference contamination persists undecayed on every model probed (100% at t=10) and instruction contamination persists wherever adopted, persona-style injection decays partially (90%to10%), while factual injection is model-dependent---self-corrected on Llama-3.1-8B and GPT-4o-mini but held at ceiling on both Qwen2.5-coder variants, so we do not claim it self-corrects in general. The preference and instruction results hold across providers in our controlled setting. Third, context-isolated self-verification achieves 20--79% reduction (median 36.5%) without oracle references while keyword-based detection produces systematic false positives, and contamination compounds 1.9times along a four-stage agent pipeline (40%to75%). Preference and instruction contamination---persistent, lacking self-correction, and poorly captured by standard monitoring---represent a particularly concerning attack surface for deployed agent systems.

  • 1 authors
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Aug 7

Predicting Unseen Scientific Interactions: Conditional Flow Models Hallucinate Non-Additive Effects

Conditional generative models are increasingly used for scientific prediction beyond the direct training support. Yet scientific questions often concern whether one intervention changes the effect of another. Such interactions can be of primary interest while explaining little of the total variation, allowing models to appear accurate overall without recovering the relevant scientific effect. It remains unclear how these models learn interactions and when these successfully extrapolate to unseen conditions. We therefore study interaction recovery in flow-matching models using a physiological time-series simulator, drug dose-response data, combinatorial cell perturbations, and molecular conformer generations, where we separate recovery from hallucinated interaction structure. In the controlled setting, individual effects are learned much earlier than interactions and models hallucinate interactions where none exist. Across settings, we find qualitatively different generalization problems, with successful prediction depending on whether condition structure continues from observed to held-out targets. When it does, interactions are recoverable. If not, models can generate plausible responses while missing the interaction. We furthermore find that hallucinations increase as targets become less identifiable, and that successful interaction recovery in output space can fail under nonlinear readouts. Finally, we show that aggregate fidelity metrics can conceal whether models learn and extrapolate interactions.

  • 3 authors
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Oct 13

AI Assistance Reduces Persistence and Hurts Independent Performance

People often optimize for long-term goals in collaboration: A mentor or companion doesn't just answer questions, but also scaffolds learning, tracks progress, and prioritizes the other person's growth over immediate results. In contrast, current AI systems are fundamentally short-sighted collaborators - optimized for providing instant and complete responses, without ever saying no (unless for safety reasons). What are the consequences of this dynamic? Here, through a series of randomized controlled trials on human-AI interactions (N = 1,222), we provide causal evidence for two key consequences of AI assistance: reduced persistence and impairment of unassisted performance. Across a variety of tasks, including mathematical reasoning and reading comprehension, we find that although AI assistance improves performance in the short-term, people perform significantly worse without AI and are more likely to give up. Notably, these effects emerge after only brief interactions with AI (approximately 10 minutes). These findings are particularly concerning because persistence is foundational to skill acquisition and is one of the strongest predictors of long-term learning. We posit that persistence is reduced because AI conditions people to expect immediate answers, thereby denying them the experience of working through challenges on their own. These results suggest the need for AI model development to prioritize scaffolding long-term competence alongside immediate task completion.

  • 5 authors
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Apr 6

Learning to Act under Noise: Enhancing Agent Robustness via Noisy Environments

Recent advances in large language models (LLMs) have facilitated the widespread deployment of LLMs as interactive agents capable of reasoning, planning, and tool use. Despite strong performance on existing benchmarks, such agents often exhibit notable degradation when deployed in real-world settings, where environments are inherently stochastic and imperfect. We argue that this discrepancy arises from a fundamental mismatch between idealized training settings and real-world interaction dynamics, where current paradigms rely on carefully curated task instructions and stable, well-controlled environments. To address this gap, we propose NoisyAgent, an agentic training framework that explicitly incorporates environmental imperfections into the agent learning process. We identify two major sources of interaction noise in real-world scenarios: user noise, which captures ambiguity and variability in user interaction, and tool noise, which reflects failures and anomalies in tool execution. We introduce such perturbations into the training pipeline by modifying user interaction patterns and simulating tool execution results within the training environment. To stabilize training while encouraging agents to handle increasingly challenging imperfections, noise is applied to only a subset of rollouts and progressively increased in difficulty as the model adapts to the current noise level. Extensive experiments demonstrate that our approach consistently improves agent robustness under noisy and dynamic environments. Our analysis reveals that training under noise conditions also yields performance gains on idealized benchmarks, suggesting that controlled exposure to environmental noise promotes more generalizable reasoning and decision-making behaviors. Our findings highlight the importance of modeling interaction imperfections for bridging the gap between agent training and real-world deployment.

meituan-longcat LongCat
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May 25 2

The Compliance Trap: How Structural Constraints Degrade Frontier AI Metacognition Under Adversarial Pressure

As frontier AI models are deployed in high-stakes decision pipelines, their ability to maintain metacognitive stability -- knowing what they do not know, detecting errors, seeking clarification -- under adversarial pressure is a critical safety requirement. Current safety evaluations focus on detecting strategic deception (scheming); we investigate a more fundamental failure mode: cognitive collapse. We present SCHEMA, an evaluation of 11 frontier models from 8 vendors across 67,221 scored records using a 6-condition factorial design with dual-classifier scoring. We find that 8 of 11 models suffer catastrophic metacognitive degradation under adversarial pressure, with accuracy dropping by up to 30.2 percentage points (all p < 2 times 10^{-8}, surviving Bonferroni correction). Crucially, we identify a "Compliance Trap": through factorial isolation and a benign distraction control, we demonstrate that collapse is driven not by the psychological content of survival threats, but by compliance-forcing instructions that override epistemic boundaries. Removing the compliance suffix restores performance even under active threat. Models with advanced reasoning capabilities exhibit the most severe absolute degradation, while Anthropic's Constitutional AI demonstrates near-perfect immunity -- not from superior capability (Google's Gemini matches its baseline accuracy) but from alignment-specific training. We release the complete dataset and evaluation infrastructure.

  • 1 authors
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May 3

CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions

While AI agents hold transformative potential in business, effective performance benchmarking is hindered by the scarcity of public, realistic business data on widely used platforms. Existing benchmarks often lack fidelity in their environments, data, and agent-user interactions, with limited coverage of diverse business scenarios and industries. To address these gaps, we introduce CRMArena-Pro, a novel benchmark for holistic, realistic assessment of LLM agents in diverse professional settings. CRMArena-Pro expands on CRMArena with nineteen expert-validated tasks across sales, service, and 'configure, price, and quote' processes, for both Business-to-Business and Business-to-Customer scenarios. It distinctively incorporates multi-turn interactions guided by diverse personas and robust confidentiality awareness assessments. Experiments reveal leading LLM agents achieve only around 58% single-turn success on CRMArena-Pro, with performance dropping significantly to approximately 35% in multi-turn settings. While Workflow Execution proves more tractable for top agents (over 83% single-turn success), other evaluated business skills present greater challenges. Furthermore, agents exhibit near-zero inherent confidentiality awareness; though targeted prompting can improve this, it often compromises task performance. These findings highlight a substantial gap between current LLM capabilities and enterprise demands, underscoring the need for advancements in multi-turn reasoning, confidentiality adherence, and versatile skill acquisition.

  • 9 authors
·
May 24, 2025

PatientAct: Theory-Grounded Mental Health Client Simulation

LLM-based simulated clients are increasingly used to train novice counselors, evaluate LLM therapists, and generate synthetic data. However, current simulators produce overly cooperative clients that disclose too readily, accept therapeutic reframes without resistance, and resolve core issues within a single session. We trace these issues to profiles that lack causal depth and behavioral mechanisms that treat all content as equally accessible. We present PatientAct, a framework for client simulation grounded in established clinical theories. Our profiles integrate the 5Ps clinical case formulation, providing causal depth without tying the design to any single therapeutic modality. During simulation, profiles include a dynamic memory layer in which items carry trust thresholds (e.g., symptoms are available early, whereas formative memories require a sustained therapeutic alliance). At each turn, the client's emotional reaction and behavior are modeled before generating a response. If the therapist approaches gated content, PatientAct expresses resistance in terms of quantity, content, and style rather than defaulting to cooperation or a single resistance pattern. We evaluate our framework on 40 clinical situations and demonstrate that it generates diverse profiles with high clinical plausibility. Moreover, PatientAct significantly outperforms the baselines, yielding substantial gains in resistance quality and behavioral realism. Our code and data will be publicly available via github.com/Sahandfer/PatientHub.

  • 6 authors
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Aug 12

Eliciting Compatible Demonstrations for Multi-Human Imitation Learning

Imitation learning from human-provided demonstrations is a strong approach for learning policies for robot manipulation. While the ideal dataset for imitation learning is homogenous and low-variance -- reflecting a single, optimal method for performing a task -- natural human behavior has a great deal of heterogeneity, with several optimal ways to demonstrate a task. This multimodality is inconsequential to human users, with task variations manifesting as subconscious choices; for example, reaching down, then across to grasp an object, versus reaching across, then down. Yet, this mismatch presents a problem for interactive imitation learning, where sequences of users improve on a policy by iteratively collecting new, possibly conflicting demonstrations. To combat this problem of demonstrator incompatibility, this work designs an approach for 1) measuring the compatibility of a new demonstration given a base policy, and 2) actively eliciting more compatible demonstrations from new users. Across two simulation tasks requiring long-horizon, dexterous manipulation and a real-world "food plating" task with a Franka Emika Panda arm, we show that we can both identify incompatible demonstrations via post-hoc filtering, and apply our compatibility measure to actively elicit compatible demonstrations from new users, leading to improved task success rates across simulated and real environments.

  • 4 authors
·
Oct 14, 2022

Transferable Interactiveness Knowledge for Human-Object Interaction Detection

Human-Object Interaction (HOI) detection is an important problem to understand how humans interact with objects. In this paper, we explore interactiveness knowledge which indicates whether a human and an object interact with each other or not. We found that interactiveness knowledge can be learned across HOI datasets and bridge the gap between diverse HOI category settings. Our core idea is to exploit an interactiveness network to learn the general interactiveness knowledge from multiple HOI datasets and perform Non-Interaction Suppression (NIS) before HOI classification in inference. On account of the generalization ability of interactiveness, interactiveness network is a transferable knowledge learner and can be cooperated with any HOI detection models to achieve desirable results. We utilize the human instance and body part features together to learn the interactiveness in hierarchical paradigm, i.e., instance-level and body part-level interactivenesses. Thereafter, a consistency task is proposed to guide the learning and extract deeper interactive visual clues. We extensively evaluate the proposed method on HICO-DET, V-COCO, and a newly constructed PaStaNet-HOI dataset. With the learned interactiveness, our method outperforms state-of-the-art HOI detection methods, verifying its efficacy and flexibility. Code is available at https://github.com/DirtyHarryLYL/Transferable-Interactiveness-Network.

  • 6 authors
·
Mar 2, 2021

Generative AI User Experience: Developing Human--AI Epistemic Partnership

Generative AI (GenAI) has rapidly entered education, yet its user experience is often explained through adoption-oriented constructs such as usefulness, ease of use, and engagement. We argue that these constructs are no longer sufficient because systems such as ChatGPT do not merely support learning tasks but also participate in knowledge construction. Existing theories cannot explain why GenAI frequently produces experiences characterized by negotiated authority, redistributed cognition, and accountability tension. To address this gap, this paper develops the Human--AI Epistemic Partnership Theory (HAEPT), explaining the GenAI user experience as a form of epistemic partnership that features a dynamic negotiation of three interlocking contracts: epistemic, agency, and accountability. We argue that findings on trust, over-reliance, academic integrity, teacher caution, and relational interaction about GenAI can be reinterpreted as tensions within these contracts rather than as isolated issues. Instead of holding a single, stable view of GenAI, users adjust how they relate to it over time through calibration cycles. These repeated interactions account for why trust and skepticism often coexist and for how partnership modes describe recurrent configurations of human--AI collaboration across tasks. To demonstrate the usefulness of HAEPT, we applied it to analyze the UX of collaborative learning with AI speakers and AI-facilitated scientific argumentation, illustrating different contract configurations.

  • 1 authors
·
Mar 24

InteractDiffusion: Interaction Control in Text-to-Image Diffusion Models

Large-scale text-to-image (T2I) diffusion models have showcased incredible capabilities in generating coherent images based on textual descriptions, enabling vast applications in content generation. While recent advancements have introduced control over factors such as object localization, posture, and image contours, a crucial gap remains in our ability to control the interactions between objects in the generated content. Well-controlling interactions in generated images could yield meaningful applications, such as creating realistic scenes with interacting characters. In this work, we study the problems of conditioning T2I diffusion models with Human-Object Interaction (HOI) information, consisting of a triplet label (person, action, object) and corresponding bounding boxes. We propose a pluggable interaction control model, called InteractDiffusion that extends existing pre-trained T2I diffusion models to enable them being better conditioned on interactions. Specifically, we tokenize the HOI information and learn their relationships via interaction embeddings. A conditioning self-attention layer is trained to map HOI tokens to visual tokens, thereby conditioning the visual tokens better in existing T2I diffusion models. Our model attains the ability to control the interaction and location on existing T2I diffusion models, which outperforms existing baselines by a large margin in HOI detection score, as well as fidelity in FID and KID. Project page: https://jiuntian.github.io/interactdiffusion.

  • 5 authors
·
Dec 10, 2023

ARC: Fair Relative Advantage Comparison in Open-Ended Real-World Interaction

Open-ended real-world interaction admits multiple valid behaviors: an agent may answer directly, ask for clarification, provide progress updates, or confirm before acting. This flexibility breaks a core assumption behind group-based RL: rollouts compared within a group are no longer guaranteed to be behaviorally comparable. As a result, reward-model preferences over interaction style can distort relative advantages and steer optimization toward reward-preferred behaviors rather than context-appropriate ones. We formalize this as a reward fairness problem and propose ARC (Advantage Regularization via Conditioning), a training recipe that restores fairer relative comparison through strategy-conditioned rollout grouping, together with hybrid rewards and entropy regularization. We study ARC in our proposed \inter, a novel paradigm for responsive, steerable, and execution-aware user-agent interaction that decouples user-visible communication from latent reasoning and tool use. \inter\ also provides the annotation and distillation pipeline for constructing \inter-86K, our strategy-annotated training corpus for supervised and RL training. Empirically, ARC substantially strengthens the core τ/τ^2 tool-use benchmarks, while \inter\ reduces time-to-first-token from 4.91s to 1.27s relative to a think-style baseline. Together, these results suggest that a central bottleneck in open-ended interactive learning is not only how agents are rewarded, but whether their behaviors are compared fairly in the first place. The ARC implementation and \inter-86K training data will be released.

Form Without Function: Agent Social Behavior in the Moltbook Network

Moltbook is a social network where every participant is an AI agent. We analyze 1,312,238 posts, 6.7~million comments, and over 120,000 agent profiles across 5,400 communities, collected over 40 days (January 27 to March 9, 2026). We evaluate the platform through three layers. At the interaction layer, 91.4% of post authors never return to their own threads, 85.6% of conversations are flat (no reply ever receives a reply), the median time-to-first-comment is 55 seconds, and 97.3% of comments receive zero upvotes. Interaction reciprocity is 3.3%, compared to 22-60% on human platforms. An argumentation analysis finds that 64.6% of comment-to-post relations carry no argumentative connection. At the content layer, 97.9% of agents never post in a community matching their bio, 92.5% of communities contain every topic in roughly equal proportions, and over 80% of shared URLs point to the platform's own infrastructure. At the instruction layer, we use 41 Wayback Machine snapshots to identify six instruction changes during the observation window. Hard constraints (rate limit, content filters) produce immediate behavioral shifts. Soft guidance (``upvote good posts'', ``stay on topic'') is ignored until it becomes an explicit step in the executable checklist. The platform also poses technological risks. We document credential leaks (API keys, JWT tokens), 12,470 unique Ethereum addresses with 3,529 confirmed transaction histories, and attack discourse ranging from template-based SSH brute-forcing to multi-agent offensive security architectures. These persist unmoderated because the quality-filtering mechanisms are themselves non-functional. Moltbook is a socio-technical system where the technical layer responds to changes, but the social layer largely fails to emerge. The form of social media is reproduced in full. The function is absent.

  • 12 authors
·
Mar 16

How High Can GPT-6 Astra Climb in Contact-Rich Manipulation? PhysLadder: A Hierarchical, Matched Sim-Real Benchmark for Physical Interaction

We introduce PhysLadder, a hierarchical Sim-Real benchmark for evaluating physical interaction capabilities in contact-rich manipulation. Its 16 household tasks span three cumulative levels: contact selection and geometric alignment (L1), force regulation within sustained contact (L2), and coordinated contact reconfiguration and force regulation (L3). Each task is instantiated in physically and visually matched simulated and real-world environments, with shared task definitions and success criteria. We evaluate GPT-6 Astra zero-shot with three trials per task in each environment. Real-world success rates decline from 80.0% at L1 to 47.6% at L2 and 0.0% at L3, with corresponding simulation rates of 66.7%, 47.6%, and 0.0%. Ten of the 16 tasks have identical success counts across environments; the remaining six differ by one success out of three trials. Across both environments, recurring difficulties in spatial reasoning, contact selection, force regulation, and coordination often prevent local physical progress from accumulating into task completion. These findings characterize Astra's observed capability boundary across increasing interaction demands and, for this model, support matched simulation as a repeatable, scalable testbed for studying the sustained, coordinated physical interactions that limit reliable manipulation.

  • 19 authors
·
Oct 24

Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence

Traditional customer support systems, such as Interactive Voice Response (IVR), rely on rigid scripts and lack the flexibility required for handling complex, policy-driven tasks. While large language model (LLM) agents offer a promising alternative, evaluating their ability to act in accordance with business rules and real-world support workflows remains an open challenge. Existing benchmarks primarily focus on tool usage or task completion, overlooking an agent's capacity to adhere to multi-step policies, navigate task dependencies, and remain robust to unpredictable user or environment behavior. In this work, we introduce JourneyBench, a benchmark designed to assess policy-aware agents in customer support. JourneyBench leverages graph representations to generate diverse, realistic support scenarios and proposes the User Journey Coverage Score, a novel metric to measure policy adherence. We evaluate multiple state-of-the-art LLMs using two agent designs: a Static-Prompt Agent (SPA) and a Dynamic-Prompt Agent (DPA) that explicitly models policy control. Across 703 conversations in three domains, we show that DPA significantly boosts policy adherence, even allowing smaller models like GPT-4o-mini to outperform more capable ones like GPT-4o. Our findings demonstrate the importance of structured orchestration and establish JourneyBench as a critical resource to advance AI-driven customer support beyond IVR-era limitations.

  • 4 authors
·
Jan 1

On the Limits of LLM Adaptability: Impact of Model-Internalized Priors on Annotation Task Performance

Large Language Models (LLMs) are increasingly used for zero-shot annotation and LLM-as-a-judge tasks, yet their reliability hinges on how model-internalized priors interact with user-provided instructions. We investigate three dimensions of this interaction: (1) how an LLM's familiarity with data and task definitions affects performance, (2) the extent to which additional information in prompts can correct zero-shot errors ("decision stickiness"), and (3) model susceptibility to misaligned task definitions. Through experiments on toxicity detection across diverse datasets (spanning social media, gaming, news, and forums) using both dense and mixture-of-experts models, we find that nearly two-thirds of zero-shot errors are resistant to correction, with an overall rescue rate (fraction of initial errors corrected by prompting) of only 34.8%. High-confidence errors prove especially resistant to correction. When given misaligned definitions, LLMs follow them while maintaining confidence levels unchanged from the aligned condition. Crucially, we introduce Definition-Specific Familiarity (DSF), which measures alignment between a model's internal concept and the task definition. After controlling for dataset-level confounds, DSF shows a positive association with model performance (partial r = +0.41), while three distinct memorization metrics (ROUGE-L, BERTScore, and embedding cosine similarity) all fail to show a positive association. These findings show the limitations of prompt-based correction in annotation tasks, highlighting the importance of definition alignment over text-level memorization.

Probe-Rewrite-Evaluate: A Workflow for Reliable Benchmarks and Quantifying Evaluation Awareness

Large Language Models (LLMs) often exhibit significant behavioral shifts when they perceive a change from a real-world deployment context to a controlled evaluation setting, a phenomenon known as "evaluation awareness." This discrepancy poses a critical challenge for AI alignment, as benchmark performance may not accurately reflect a model's true safety and honesty. In this work, we systematically quantify these behavioral changes by manipulating the perceived context of prompts. We introduce a methodology that uses a linear probe to score prompts on a continuous scale from "test-like" to "deploy-like" and leverage an LLM rewriting strategy to shift these prompts towards a more natural, deployment-style context while preserving the original task. Using this method, we achieved a 30% increase in the average probe score across a strategic role-playing dataset after rewriting. Evaluating a suite of state-of-the-art models on these original and rewritten prompts, we find that rewritten "deploy-like" prompts induce a significant and consistent shift in behavior. Across all models, we observed an average increase in honest responses of 5.26% and a corresponding average decrease in deceptive responses of 12.40%. Furthermore, refusal rates increased by an average of 6.38%, indicating heightened safety compliance. Our findings demonstrate that evaluation awareness is a quantifiable and manipulable factor that directly influences LLM behavior, revealing that models are more prone to unsafe or deceptive outputs in perceived test environments. This underscores the urgent need for more realistic evaluation frameworks to accurately gauge true model alignment before deployment.

  • 7 authors
·
Aug 30, 2025

CompanionBench: A Theory-Anchored, Real-World-Grounded Benchmark for AI Emotional Companionship

LLM companions are deployed at scale in personally consequential settings, yet poorly evaluated. Existing benchmarks use hand-authored scenarios and prompted simulators, aggregate empathy into one score, and overlook judge biases such as same-family favoritism and scale drift. We introduce CompanionBench, an interactive bilingual benchmark. To our knowledge, it is the first companion benchmark to ground both its scenarios and a trained user simulator in de-identified real-world data. A hidden disclosure gate branches each persona's trajectory on the agent's own behavior, controlling the interaction state space without scripting dialogue. We operationalize ten capabilities derived from 25 theories across psychology and counseling, four of them not graded explicitly by prior work: holding ambiguity, selfobject responsiveness, positive resonance and calibrated challenge. Agents are assessed on two complementary axes: a subjective ten-capability rubric and a deterministic measure of whether deeper disclosure was earned. A cross-family panel dilutes same-family favoritism; an Item Response Theory model separates agent quality from judge severity. Theory fixes what to measure and how personas are structured; real data supply events, history, and profiles -- coverage from theory, authenticity from data. Rankings are reproducible in both languages (rho = 0.996 ZH / 0.953 EN). Evaluating 28 agents reveals capability-level differences obscured by aggregate scores. Emotion regulation and calibrated challenge remain common weaknesses; holding ambiguity discriminates most. Role-play agents rank near the bottom: immersion does not imply relational competence. Across agents, the dominant failure mode is substituting surface warmth for substantive relational support. We will release 500 Chinese-English parallel pairs and the evaluation code.

  • 6 authors
·
Aug 3

InteractEdit: Zero-Shot Editing of Human-Object Interactions in Images

This paper presents InteractEdit, a novel framework for zero-shot Human-Object Interaction (HOI) editing, addressing the challenging task of transforming an existing interaction in an image into a new, desired interaction while preserving the identities of the subject and object. Unlike simpler image editing scenarios such as attribute manipulation, object replacement or style transfer, HOI editing involves complex spatial, contextual, and relational dependencies inherent in humans-objects interactions. Existing methods often overfit to the source image structure, limiting their ability to adapt to the substantial structural modifications demanded by new interactions. To address this, InteractEdit decomposes each scene into subject, object, and background components, then employs Low-Rank Adaptation (LoRA) and selective fine-tuning to preserve pretrained interaction priors while learning the visual identity of the source image. This regularization strategy effectively balances interaction edits with identity consistency. We further introduce IEBench, the most comprehensive benchmark for HOI editing, which evaluates both interaction editing and identity preservation. Our extensive experiments show that InteractEdit significantly outperforms existing methods, establishing a strong baseline for future HOI editing research and unlocking new possibilities for creative and practical applications. Code will be released upon publication.

  • 8 authors
·
Mar 12, 2025